WARRANTY AGREEMENT

Warranty Coverage

The warranty applies to all physical products purchased directly from the LATCH.IT brand. This warranty covers:

• Damages during transit

• Missing items

• Manufacturer defects

• Other potential defects

LATCH.IT will repair or replace products or parts that are proven to be defective due to improper materials, workmanship, or broken components under normal use and maintenance.

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Non-Qualifying Products

The warranty does not apply to:

• Used, pre-owned, or refurbished products

• Damage resulting from negligence, unauthorized modification, or misuse

• Damage caused by natural disasters, theft, or loss

• Discontinued or unavailable items (you will be offered a discount on your next purchase)

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Customer Responsibilities

• Shipping Fees: Customers are responsible for shipping fees on all warranty replacements.

• Proof of Purchase and Defect: Customers must provide order details and visual proof of the defect to be eligible for a replacement.

• Returns for Inspection: Upon request, customers may be required to return defective items for testing and inspection. Failure to do so may suspend the warranty.

 

Warranty Void Conditions

Your warranty will be void if:

• The product has been altered, modified, or repaired by the buyer.

• The product is used in a way not intended by LATCH.IT or as disclosed by the buyer.

• The damage is caused by actions or omissions of a third party or misuse of the product.

• The returned item is deemed not defective after inspection following 3 consecutive replacements.